Shipping Policy

How We Ship

Items will be shipped from either China or the United States. Currently, we only support shipping to the United States. The logistics provider we generally use is USPS.

For in-stock items, shipping will typically begin within 2 days after receiving payment, and delivery to the customer's address will take approximately 15 business days.

For pre-order products, the shipping time varies depending on the production batch cycle. After the pre-order period ends, the products will be shipped, and delivery to the customer's address will take approximately 15-45 business days.

 

Change of Delivery Address

If you wish to change the delivery address for an existing order, please contact our customer support at info@dcter-studio.com and provide the order number along with the detailed information of the new address.

Please note that we cannot make any modifications to orders that have already been shipped.

 

Delayed Delivery and Lost Orders

The estimated delivery time mentioned above is just an approximation, and actual delivery time may be longer depending on the postal service or carrier. Any delays caused by these services are beyond our responsibility.

If the delivery time for your order exceeds our initial estimate by a significant margin, we kindly request you to reach out to your local postal service or carrier for the latest updates.

If your package appears to be lost, please contact our customer support at info@dcter-studio.com, and we will initiate an investigation with USPS services.

 

Damage During Transportation

If the package arrives with significant damage during delivery, we kindly request customers to refuse the receipt of the package so that we can file a claim with the postal department (customer assistance may be required).

If there is internal damage to the items within the package after delivery, please contact us at info@dcter-studio.com within 7 days of receiving the product, providing accompanying pictures. We will do our best to work with you in finding a solution.

DCTer reserves the right to determine whether the damage is sufficient for compensation based on the specific circumstances. In any other cases, our return policy will apply.